Thank you for choosing Purrfectpetnest. We truly value every pet parent and are committed to delivering your premium pet supplies as quickly and reliably as possible. This Shipping Policy explains processing times, eligible destinations, shipping methods, delivery times, rates, tracking, delays, and how to contact us.
1. Eligible Shipping Destinations
We currently serve the following primary markets and local business regions:
- United States — our primary market, including Alaska, Hawaii, and U.S. territories where carrier service is available
- United Kingdom
- Selected European Union countries
Availability depends on carrier coverage, product size and weight, local regulations, and import restrictions. Some pet supplies may not be available for certain destinations. We do not ship to sanctioned countries or regions, restricted parties, or destinations prohibited by law. If your destination is not available at checkout, please contact us before placing an order.
2. Payment Confirmation
Once your order is authorized and verified, we send you a confirmation email. This email confirms that your order has been successfully placed and is now entering our processing system.
3. Processing Time
For all destinations, processing typically takes 1–2 business days, excluding weekends and public holidays. During peak seasons or promotional periods, processing may take longer.
During this time, our dedicated team carefully prepares your pet supplies, checking each item for quality, accuracy, and perfect condition before packing it for shipment.
4. Shipping Methods, Delivery Time, and Rates
We automatically select the most suitable shipping carrier based on your sales platform, the size and weight of your pet supplies, and your delivery address. Available shipping methods and final rates are shown at checkout.
| Shipping Method | Estimated Shipping Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 7–14 business days after dispatch | $6.99 USD flat** for orders under **$79 USD |
| Standard Shipping | 7–14 business days after dispatch | Free for orders of $79 USD or more |
Total Estimated Delivery Time:
Processing time + shipping time = 8–16 business days for all eligible destinations.
Important Notes:
- Business days exclude weekends and public holidays.
- Delivery estimates are not guaranteed and may vary due to carrier delays, customs, weather, or other factors.
- Remote destinations may require additional delivery time.
- The free shipping threshold is based on the merchandise subtotal after discounts, before taxes and other fees.
- Your order total covers product costs and any applicable shipping fees.
- For eligible orders, we do not charge import duties, customs fees, or VAT. You will not be asked to pay extra upon delivery. If a carrier or customs authority requests payment, please contact us before paying.
5. Logistics Matching and PO Boxes
If you provide a PO Box address, our system will verify whether the selected carrier can deliver to it. If the chosen carrier cannot deliver to a PO Box, your order may be flagged as “abnormal,” and our customer service team will contact you promptly to update your address or cancel the order if you prefer.
You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or loss caused by incorrect or incomplete address information.
6. Tracking Your Order
After your order is dispatched, we send a shipping notification email containing your tracking number. Please allow up to 72 hours for tracking updates to appear after you receive this email.
You can use the “Track Order” feature on our website for detailed, real-time information. If you do not see any updates after 72 hours, please contact us by email, and we will be happy to investigate for you.
7. Possible Delivery Delays
Occasionally, deliveries may be delayed due to circumstances beyond our control, including but not limited to:
- Severe weather — heavy rain, snowstorms, tornadoes, floods, earthquakes, and similar events
- Local events — strikes, public holidays, major international conferences, or regional disruptions
- Peak-season challenges — limited flight availability, staff shortages, or high parcel volumes during busy shopping periods
- Customs processing — inspection or clearance delays at international borders
We always do our best to minimize delays and will keep you informed whenever possible.
8. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us:
Purrfectpetnest
Address: 1001 16th St Mall, Suite 900, Denver, CO 80202 USA
Phone: +1 6146346754
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC+8)
We reply to all inquiries within 24 hours on business days.